Facebook and it's doom?
Facebook being the largest social networking website in the world has also managed to supress freedom of speech and contribute to the supression of breaking news. Since the last few weeks, facebook along with twitter and youtube has proved essential for Iranians to release information and spread videos and warnings to others in Iran and the world. However the computer systems at facebook have been regularly identifying this mass communication as illegal spam, and subsequently disabling and banning real users who are in real life and death situations.
On top of that, facebook is too big to have humans identify problems and deal with issues and reactivate accounts. Facebook is too restrictive, too controlling, too automated, and not the social networking site of the future. It won’t be long before people give up with facebook out of frustration and move onto better systems and sites. Actually it wouldn’t be suprising if another site popped up and greatly improved on facebook, and subsequently overtook it at every level.
Facebook needs to take a step back, slow down and begin to improve on their core systems, and rework the relationship with the customer, which they seem to have forgotten a while back. Facebook could still change, but there needs to be a recognition of their failures before they are able to deal with those and future problems.
~ by Amrix on June 27, 2009.
Posted in General
Tags: account disabed, facebook, Facebook failure, freedom of speech, illegal spam, iran election, mass communication, problems, social networking, twitter, youtube
Facebook, Twitter, and YouTube are all privately owned. They have no responsibility to even allow access, much less the posting of anything. If you do not like the service, simply don't use it.
I don’t think it’s doomed and can’t see it being replaced by a more popular site because it’s become so big, I think they have made improvements in customer service, recently I heard a radio interview with a facebook representive on how they are dealing with e-bullying. They have a team dedicated to dealing with these kinds of accounts/groups set up to threaten and bully others. Also a girl in the uk was imprisoned for stating a death threat to another girl.
In response to Kati fb may be privately owned but because so many millions of users base, plan, express themselves on it fb does have a responsibility to provide a good and safe experience. Saying that ‘if people don’t like the service don’t use it’ is not the answer especially to those in life threatening situations which is what this post started out stating.